Privacy Policy

Here at Personalised Memento we are dedicated to protecting your data and ensure we comply with the Date Protection Act 1998.

How do we collect your information?

When registering to use our website you are agreeing to disclose your personal information to us. Upon registration you will be asked to provide information such as your name, address, telephone number and email address. This information allows us to process and fulfil your order as well as notifying you on your order status and informing you of special offers and promotions that may be applicable to you. If you do not wish to receive email, telephone or written communication from us please opt out upon registration.

How do we use your information?

Personalised Memento will not sell or disclose any personal data to any third party unless required to do so by law. We will use your information to send you regular email newsletters, keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you are registering. When a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received. You can also set up reminders within your ‘My Account’ section; these reminders are perfect for family and friend’s birthday and special occasions.


Cookies are used to provide you as ‘the customer’ with the best possible experience whilst visiting our site. These cookies are small information files that are stored on your personal computer. To find out more about the types of cookies this website uses and what they mean please click here.

By using this website you are accepting the use of cookies. You can restrict or block cookies via your browser however we cannot guarantee your experience and the performance of this site. For more information on amending your cookie settings please visit

Securing your personal information

Personalised Memento uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the internet. Our Customer Service Team has access to this information.

Securing your password

When you register with Personalised Memento, you do so as an individual. You must not share your username and password with anyone else. We know that you may use the same password for other internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it. If you forget your password, we can send you a temporary one. You will then be able to access your account and create a new password.

Credit Card Transactions

Your card details are not recorded or stored in our database. They are encrypted and transferred securely to our payment service provider for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.

Your rights under the Data Protection Act 1998

You have the right to access the personal data that we hold on you. If you wish to obtain a copy of the information we hold about you please send a £10 administration free and written request to Personalised Memento Company, Unit 2, Govan Road, Fenton Industrial Estate, Stoke on Trent, ST4 2RS

Cookie Policy

Cookies are small text files stored on your device when you access most websites on the internet. Personalised Memento uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how Personalised Memento is used so that we can make sure it is as up to date, relevant and error free as we can. Further information about the types of cookies that are used on Personalised Memento is set out in the box below.

Using Personalised Memento means you agree to our use of cookies. You can choose to restrict or block cookies set on through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on may impact the functionality or performance of the Personalised Memento website, or prevent you from using certain services provided through It will also affect our ability to update Personalised Mementoto cater for user preferences and improve performance.

 The following categories of cookie are currently set on

Cookie Category Cookie Name Cookie Description
PMC redirect Helps redirect client once login.
CookieScriptConsent Helps monitor which cookies the client has agreed too. 
PHPSESSID To store a the logged in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access.
Pinterest _pinterest_cm Social media cookie to allow client to share site images.
Google _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv Used for reporting in Google Analytics classifying the visitor.
_utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
PREF, NID This cookie is set by Google Maps when you load a map of our location cookies policy
To give you the best possible experience, this site uses cookies. Using means you agree to our use of cookies. We have published a new cookies policy, which you should read to find out more about the cookies we use. View cookies policy.