The Number 1 Trade Supplier of Personalised Gifts

Terms and Conditions  
These terms and conditions apply to the use of this website at (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The website is operated by Personalised Memento Company, a company located at Unit 2, Govan Way, Fenton Industrial Estate, Stoke on Trent, Staffordshire, ST4 2RS.

Any reference in these terms and conditions to “we” or “us” refers to Personalised Memento Company.

Our contact details are as follows:
Trading address: Unit 2, Govan Way, Fenton Industrial Estate, Stoke on Trent, ST4 2RS
General email:
Telephone number: 01782 744900

You will only be able to view the homepage until accepted as a trade customer of PMC.
Once accepted, you will have full access to the website, including all account functions.

We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering from us
You are deemed to place an order with us (i) clicking submit order via the website and (ii) submitting an order CSV/XLS file

Our acceptance of an order takes place when we receive the order.

We may refuse to accept an order:

(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions

(e) The personalised message contains indecent or offensive language deemed to be threatening or defamatory.

VAT will be included in the total price upon checkout. Our prices are reviewed periodically.

We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order - dependent on product ordered and postal service selected at checkout.

Whilst we make every effort to deliver goods on the day we estimate, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

Additional postage charges may also be requested if the packed order weight exceeds carrier limits.

If you have not received your items, you must check with your local sorting office even if you have not received notification from your RM postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

Royal Mail Tracked 24
Tracked 24hr delivery is available Monday to Friday, except bank holidays for products where stated.
(a) From Monday to Friday, orders must be placed by 1pm to ensure same day dispatch.
(b) Orders placed on a Friday before the specified last order time will be delivered the following week.
(c) Orders placed on a Saturday/Sunday will be delivered the following week.
(d) Unfortunately we cannot deliver on a bank holiday. In this instance, please expect your delivery on the next working day.
(e) Our carrier will normally deliver your parcel between 9am and 5pm, but we cannot give you a specific delivery time.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

The Tracked 24 delivery method is not a guaranteed next day delivery service.
Personalised Memento Company will not be held liable for these orders.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes


Order Cancellations
In order to provide a fast service, some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

If you wish to cancel your order you can notify us during office hours by email to or by telephone (01782 744900) before the goods have been placed into production.

Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the item price will still be charged.

Where goods have already been dispatched to you, a refund is not possible. We reserve the right to cancel your order at any time and issue a full refund. The provisions of this clause do not affect your statutory rights.

Returns and Exchange
If the customer wishes to discuss an item/order, please contact our customer service team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on the next course of action.

Incorrect item received
If the item received is not what was originally ordered, please contact customer service quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. 

Faulty item
If the item received is faulty, please contact our customer service team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. Refunds cannot be given if the fault is as a result of misuse.

If an item is catalogued within the Ready To Go category, it is classed a non-personalised. Only items within this category can be returned for a refund within 30 days. The return postage cost is the responsibility of the customer, unless the item is faulty. We would recommend sending items by a secure delivery method that covers the cost of the item, and we cannot be held responsible for items lost or damaged in the post.

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.

Personalised Memento Company are GDPR compliant, please refer to our privacy policy for more information

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

Intellectual Property
We may suspend or cancel your account immediately at our reasonable discretion if you breach any of your obligations under these terms and conditions.

Although we strive to give advance notice on any updates or product changes, unfortunately unforeseen circumstances may arise that prevent us from doing so in a timely manner.  We are continuously working on our communication processes to ensure that this is kept to a minimum.

The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

We strictly adhere to legal regulations and cannot provide alcohol-related products to individuals who are under the age of 18. As an online retailer, it is your responsibility to implement proper age verification processes on your website to prevent any underage purchases.

Intellectual Property
We reserve the right to all designs created exclusively for you to sell on your website. If the relationship ends between PMC and yourself any designs that have been given to you remain the property of PMC and cannot be given to any other company to produce on your behalf.

Products Containing Batteries
Some of our products, including our clock range, come supplied with batteries. Here at PMC we are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels. 

Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognized battery collection point. To find your nearest collection points please visit; For further information regarding the disposal and the recycling of batteries you can visit;